Customer Service
Secured Shopping
At Patina Productions, protecting your information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and addres, so only Patina Productions is able to decode your information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.
With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the los, misuse or alteration of all data and information collected.
Credit Card Safety
At Patina Productions, you never have to worry about your credit card safety. If unauthorized charges are made to your credit card as a result of shopping at Patina Productions, you will not be held accountable.
Under the Fair Credit Billing Act, federal law limits your responsibility for unauthorized charges up to $50.00. This means that your bank cannot hold you liable for more than $50.00 of fraudulent charges.
If your bank does hold you liable for any of this $50.00, Patina Productions will cover the entire liability for you, up to the full $50.00.
Patina Productions will cover this liability only if the unauthorized use of your credit card for purchases made at Patina Productions resulted through no fault of your own.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
E-mail Policy
We do not rent, sell or exchange e-mail addreses. We ask for your e-mail addres for online purchases in order to communicate with you about your order. For additional information about your privacy, please see our privacy statement.
Sales Taxes
Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to WA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.
To be clear, the Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not, as some have aserted, preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order.
The IFTA is intended to prevent any jurisdiction from imposing special taxes on Internet transactions, other than such taxes that a jurisdiction already has the ability to impose (e.g., sales tax; see below). The ITFA prevents the imposition of any such taxes through October 21, 2001.
Currently, most e-commerce companies use the same taxation rules used by mail-order companies, which are based on constitutional guidelines for interstate commerce. Generally this means that states can only require companies to collect sales tax in states where they have busines operations, and as a result, a company will not collect sales tax in states where they have no busines operations. If someone were to order something from one of our catalogs, that person would only be charged sales tax if he or she lived in a state where Patina Productions 2004 has physical operations. Example: If a person in Virginia ordered something, Patina Productions 2004 would not be required to collect sales tax because it has no busines operations in Virginia.
The ITFA also prohibits state and local governments from imposing taxes on Internet acces charges, protects against the imposition of new tax liability for consumers and vendors involved in commercial transactions over the Internet, and creates a temporary commision to study taxation of Internet commerce and to report back to Congres in 18 months on whether the Internet ought to be taxed and, if so, how taxes can be applied without subjecting the Internet and electronic commerce to special, discriminatory, or multiple taxation.
Returns and Exchanges
Due to the nature of the product, we do not accept returns. However, if your book is damaged in shipping, we will exchange it. To exchange a book, please follow the procedures below:
- Specify the name and addres to which we should send your exchange.
- Provide your email addres, fax number or telephone number in case we have questions.
- Exchanges originating from and shipping to United States addreses are usually delivered within two weeks from the time you put the exchange in the mail. Due to longer delivery times, exchanges shipping outside the United States usually take from 4-6 weeks.
- Ship your return to us (see below).
Ship exchanges to:
Patina Productions
PO Box 20031
Spokane, WA 99204
We are sorry, we cannot accept returns shipped via FedEx or UPS. We will pay shipping charges for the item we ship to you. Please be aware that your country may levy import customs and duties on items we ship to you.
If you have any questions about returns or exchanges, please email us at info@comingofagewithagaingparents.com
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